Customer Relations

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Mô tả công việc

Customer service and order management (90%):

● Actively engage with customers to understand their needs.
● Create quotes based on customer requirements.
● Collaborate with the Operations Management Department to assist customers through the ordering process.Share necessary information about orders.
● Address customer inquiries promptly.
● Oversee the transmission of assignment versions between writers and customers.
● Ensure a smooth experience for customers during the entire order lifecycle.
● Reconnect with previous customers to maintain excellent service standards.
● Monitor and track monthly revenue performance.

Data Management and Internal Processes (10%):

● Maintain and update internal files systematically.
● Conduct monthly data reconciliation processes to ensure data accuracy.
● Generate reports for the Customer Relations Department.
● Coordinate and process customer refund requests with relevant departments.

Yêu cầu ứng viên

● Bachelor’s degree in any subject is acceptable;
● 6-month experience in Sales and Customer Service is preferred;
● Understanding consumer trends and customer service needs;
● Experience in sales and customer support tools, MS Officer and customer care
● Good at English, especially reading and writing;
● Self-driven and ability both working independently and in a team;
● High information security awareness;
● Time management skills

Quyền lợi được hưởng

● Attractive Income: up to 11.000.000 VND/month, including Negotiable salary (7.000.000 - 9.000.000 VND/month)+ Parking and meal allowances+ Incentive- 13th-month salary bonus;
● KR bonus based on actual working result;- Salary review yearly;
● Insurance following the Labor Law;
● 13 days of annual leaves per year;
● Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
● Company trips & other team-building activities;
● Passionate, talented, young, and driven colleagues;
● Unlimited potential for your career growth because we are small and fast-growing;
● Free snacks, tea, and coffee for a tea break regularly.

Công ty Cổ phần Công nghệ Giáo dục MAAS

Địa chỉ: Lakeview 1, Tố Hữu, Thủ Thiêm, TP. Thủ Đức, Hồ Chí Minh

Website: https://maasedu.com/

Since founded, MAAS Education Technology (MAAS Edtech) aimed to operate an outstanding professional academic writing service to Students worldwide. No matter what kind of paper you need, from presentation slides to a complicated PhD dissertation, our writing team are dedicated to support you till success. Our expert writers comprised with professional academic writing skills and knowledge from a variety of expertise.

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