IT Workplace Engineer [150]

Link JD: https://viectop.com.vn/viec-lam/it-workplace-engineer-7112.html

End-User Device Management

- Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.

- Manage device lifecycle, including procurement, imaging, patching, and decommissioning.

- Implement and support endpoint management tools (e.g. SCCM...).

Collaboration & Productivity Tools

- Support and optimize tools like Microsoft 365, Teams.

- Ensure seamless integration and user experience across platforms.

Workplace Infrastructure

- Maintain and support meeting room technologies (AV systems, conferencing tools).

- Assist with network connectivity issues (Wi-Fi, VPN, LAN) in collaboration with the network team.

Security & Compliance

- Enforce endpoint security policies (antivirus, encryption, access control).

- Ensure compliance with IT policies and regulatory requirements.

User Support & Training

- Provide Tier 2/3 support for escalated IT issues.

- Create documentation and conduct training sessions for end users.

Project Participation

- Contribute to IT projects related to digital workplace transformation.

- Evaluate and recommend new technologies to improve user experience.

Team & Vendor Management

- Lead and mentor a team of workplace engineers, support analysts, and service desk staff.

- Manage third-party vendors and service providers to ensure SLAs and KPIs are met.

Service Delivery & Support

- Oversee end-user support services, including service desk operations and incident management.

- Ensure high availability and performance of workplace systems and tools.

- Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).

Technology & Infrastructure Oversight

- Manage lifecycle of end-user devices (laptops, desktops, mobile devices).

- Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).

- Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user-friendly