Operations Lead

Thông tin tuyển dụng
Thông tin công ty
Nộp hồ sơ

Mô tả công việc

• Ensure all information displayed on Coincu.com is up-to-date.
• Provide amazing and personalised experience to each user query.
• Effectively diagnose and resolve user concerns and issues through various support channels such as emails, blogs, social media, community chat rooms etc.
• Stay up-to-date with the latest cryptocurrency trends and perform research and due diligence on cryptocurrencies that will be listed on Coincu.
• Analyse user feedback and continuously look for ways to improve user experience.
• Collate user feedback and share with relevant internal teams for improvements.
• Strive to give every user a great experience we can be truly proud of.
• Work closely with team members to solve user issues.
• Synchronise with protocol teams and exchanges on updates needing to be made on Coincu.

Yêu cầu ứng viên

• 1-2 years experience in an operations role, preferably customer support roles.
• Excellent command of English and great communication skills.
• Excellent knowledge and interest in cryptocurrencies.
• Possess strong analytical skills with a good eye for detail.
• Proactive in coming up with ideas and solutions that will improve user experience.
• Preferably experienced in a start-up/ conglomerate environment.
• Solid knowledge in using blockchain analytic tools (e.g. BSCscan, Etherscan, Poocoin etc.)
• Familiarity with Whitepaper research and knows how to 'degen'.

Quyền lợi được hưởng

• Salary: Base ($500-$700)
• Flexible working hours, casual work attire.
• Fast-moving, challenging, and unique business problems.
• We deeply care about helping everyone work on what they love, freely express their ideas and grow to their true potential.
• Excellent chances for advancement in a rapidly growing company