Customer Success Executive

  • Vina Group's Client (VG_001)
  • Ngày đăng: Hôm nay

Số 10 đường 33, An Khánh, Tp. Thủ Đức (Q2 cũ), Hồ Chí Minh

Mô tả công việc

Linnk JD: https://viectop.com.vn/viec-lam/customer-success-executive-6978.html

Role Purpose

  • Support the Digital Head in implementing, monitoring, and optimizing CRM systems, digital platforms, and customer data processes to ensure seamless customer experience, accurate data, and operational efficiency.

Key Responsibilities

1. Customer Success & CRM Support

  • Maintain and update Customer Master Data to ensure accuracy and completeness.
  • Track adoption rates and assist internal teams and partners in using CRM/digital platforms effectively.
  • Gather feedback, troubleshoot issues, and recommend process and feature improvements.

2. Digital Project Coordination

  • Support the rollout of Digital Transformation initiatives (CRM, DMS, Omnichannel, Data Integration).
  • Monitor project progress, prepare status reports, and escalate issues to the Digital Head.
  • Coordinate with cross-functional teams (Sales, Marketing, IT, Customer Service) to ensure smooth data flow and consistent customer experience.

3. Data & Insights

  • Conduct regular data cleaning and standardization to enable accurate analysis.
  • Assist in building performance reports (KPIs, BI dashboards, campaign tracking).
  • Perform customer segmentation and behavior analysis, providing actionable recommendations to improve experience and retention.

4. Training & Adoption

  • Prepare user guides, demo videos, and conduct training sessions for new users.
  • Ensure all relevant departments understand processes and objectives when new features or systems are implemented.

5. Customer Engagement Tracking

  • Track and report customer touchpoints throughout the journey.
  • Propose retention strategies and initiatives to increase Customer Lifetime Value (CLV).

Yêu cầu ứng viên

  • Bachelor’s degree in Business Administration, Marketing, Economics, or related fields.
  • 1–3 years of experience in Customer Success, CRM Support, or Digital Project Coordination.
  • Familiarity with CRM/Digital platforms (Salesforce, Odoo, Bizfly, Oracle, etc.) is a plus.
  • Strong analytical skills with proficiency in Excel/Google Sheets; Power BI/Tableau is a plus.
  • Excellent communication skills; proactive and collaborative in cross-functional environments.

Core Skills

  • CRM Operations & Data Management
  • Project Coordination & Process Tracking
  • Customer Journey Mapping
  • Cross-functional Communication
  • Basic Business Analytics & Reporting

KPIs

  • CRM Data Accuracy: ≥ 95%
  • On-time Project Milestones: ≥ 90%
  • Internal Stakeholder Feedback Score: ≥ 8/10
  • Average Issue Resolution Time: ≤ 3 days

Quyền lợi được hưởng

  • Income based on capability and market competitiveness (15 -17M)
  • Annual salary review.
  • Participation in social insurance, health insurance, and unemployment insurance following labor laws.
  • Enrollment in PVI Health Insurance.
  • 12 days of annual leave per year.
  • 13th-month salary bonus, quarterly revenue-based KPI bonus, and biannual performance recognition bonus.
  • Bonuses on holidays and special occasions: New Year, Mid-Autumn Festival, International Children's Day, Lunar New Year (Tết), International Women’s Day (March 8), Vietnamese Women's Day (October 20), birthday gifts, etc.
  • Seniority bonuses and allowances for weddings, funerals, illnesses, maternity leave, etc.
  • A youthful, dynamic working environment with many opportunities for advancement.
  • Internal activities: birthday celebrations, annual teambuilding/travel, etc.
  • Opportunities to attend internal and external training programs annually.
  • Working hours: 8:30 AM–6:00PM from Monday to Friday; online work on Saturday mornings.

Vina Group's Client (VG_001)

Địa chỉ: Quận 2, Hồ Chí Minh

Website:

Vina Group's Client (VG_001)
Vina Group's Client (001) được thành lập năm 2016, tiền thân là các dòng sản phẩm Dược Mỹ Phẩm và điều trị da cơ bản được phân phối đến hầu hết Spa, Clinic, Thẩm Mỹ Viện tại Việt Nam. Đến nay, Khách hàng của chúng tôi đã mở rộng sang dòng trị liệu chuyên nghiệp từ các thương hiệu uy tín hàng đầu Châu Âu trong lĩnh vực thẩm mỹ như Fusion Meso, Decaar Paris…

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