Marketing Customer Support

Thông tin tuyển dụng
Thông tin công ty
Nộp hồ sơ

Mô tả công việc

We are seeking a full-time Marketing Customer Support, who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.

YOUR MAIN DUTIES:

Manage large amounts of emails on a daily basis
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions
Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction
Keep records of customer interactions, process customer accounts and file documents
Refer issues and questions to management if necessary

Yêu cầu ứng viên

English fluency is a must; French speaking is an advantage
At least one year of relevant experience, but fresh graduates with background of Digital Marketing or related fields are also welcome to apply
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/ respond to different types of characters
Ability to multi-tasks, prioritize, and manage time effectively

Quyền lợi được hưởng

English speaking in a multicultural environment
Flexible working time
Competitive salary and benefits
Generous annual leave days and paid sick leave days
Annual Performance Review
Various training on soft-skills and best practices
Annual company trips, year end party and periodic team-building activities

AdStart Media

Địa chỉ: District 2, Hồ Chí Minh

Website: https://adstartmedia.com/

AdStart Media (www.adstartmedia.com) is a technology-driven company active in digital advertising and mobile payments, well-established and rapidly expanding globally. As an international performance network, we are proud to partner with global brands, publishing houses, media buyers and app developers. We are young, fun, collaborative and very social!

At our core, we are a performance driven culture that believes growth comes from the power of meaningful connections. We value given thoughts and opinions to significantly contribute during a rapid expansion period and do meaningful work.