[Concentrix] Team Leader, Operation [150]

  • Ngày đăng: 10/08/2022

Quận 12, TP HCM, Hồ Chí Minh

Mô tả công việc

Link JD: https://viectop.com.vn/viec-lam/concentrix-team-leader-operation-150-3543.html

  • Operation Compliance Management
  • Recruitment, mentoring and training up junior and new staffs
  • Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
  • Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
  • Business Management Responsibilities
  • Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
  • Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
  • Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
  • Working with Global team & build up client relationship and handle all reports (if needed)
  • Ready to work some assignments from Ops Lead

Yêu cầu ứng viên

  • Fluency in English (Speaking, listening, writing and reading). working 100% English.
  • University/Colleges required. Ages: 26 to 30 years old.
  • 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
  • Experience in a high-growth organization strongly preferred.
  • Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)

Quyền lợi được hưởng

  • Salary +  allowance: 761 $
  • 14 days annual leave. Accumulated to the next year or paid as desired.
  • Full salary insurance
  • Have health insurance package for employees
  • Address: Quang Trung Software City, District 12, HCM
  • Working time: Working 5 days, 2 days off per week (depend on the Ops schedule)
  • Interview: 1 Round + English test 


Địa chỉ: Tầng 4, 6 và 7, Tòa nhà QTSC Building 1, Lô 34, đường số 14, Công viên phần mềm Quang Trung, Phường Tân Chánh Hiệp, Quận 12, Hồ Chí Minh

Website: www.concentrix.com

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation
(NYSE: SNX), is a leading business services company. With a presence in more than 40
countries and a staff of more than 225,000 globally who speak 70+ languages.
Concentrix provides highly valued services to clients in 10 primary industries, leveraging
outstanding process capabilities, and sophisticated operational excellence with global
scale, deep analytical capabilities, relevant and innovative technologies, and the best staff
in the market. Visit
www.concentrix.com to learn more.

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