[Concentrix] Process Trainer [150]

  • Ngày đăng: 10/08/2022

Quận 12, TP HCM, Hồ Chí Minh

Mô tả công việc

Link JD: https://viectop.com.vn/viec-lam/concentrix-process-trainer-150-3544.html

  • Train agents on product and process, as and when there are NHT batchesMonitor contacts and find out areas of opportunity
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity
  • Responsible for defined training conversion
  • Managing retention during training
  • Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
  • Demonstrating innovation in training by carrying floor requirement into classroom training.
  • Maintaining Data as per training Processes
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer
  • Must have excellent presentation and communication skills.
  • Should be able to drive key performance metrics related to training
  • Must have the ability to work under pressure & in an unstructured environment.
  • Must be flexible to being up-skilled on VASS & quality
  • Excellent communications skills
  • Proficient with MS Office
  • Production hours to be given weekly in the absence of NH training


Yêu cầu ứng viên

  • Good in communication and Analytical skills
  • Good Presentation and content delivery skills
  • Good interpersonal skills
  • Good Knowledge of basic company policies
  • Good technical knowledge
  • Good with Local Language Fluency

Quyền lợi được hưởng

  • Salary +  allowance: 648 $
  • 14 days annual leave. Accumulated to the next year or paid as desired.
  • Full salary insurance
  • Have health insurance package for employees
  • Address: Quang Trung Software City, District 12, HCM
  • Working time: From Monday to Friday
  • Interview: 1 Round + English test 


Địa chỉ: Tầng 4, 6 và 7, Tòa nhà QTSC Building 1, Lô 34, đường số 14, Công viên phần mềm Quang Trung, Phường Tân Chánh Hiệp, Quận 12, Hồ Chí Minh

Website: www.concentrix.com

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation
(NYSE: SNX), is a leading business services company. With a presence in more than 40
countries and a staff of more than 225,000 globally who speak 70+ languages.
Concentrix provides highly valued services to clients in 10 primary industries, leveraging
outstanding process capabilities, and sophisticated operational excellence with global
scale, deep analytical capabilities, relevant and innovative technologies, and the best staff
in the market. Visit
www.concentrix.com to learn more.

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