Trưởng Nhóm Quan Hệ Khách Hàng (Senior Key Account)

- Project management:

• Documenting client briefings, understanding them in the context of the current or proposed brand essence and current market situation
• In collaboration with CS Manager, effectively work with Supply, Finance team to deliver client’s expectation
• Managing client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
• Monitor and tracking the status of projects on the team and compiling into weekly status reports for meetings.
• Supporting ongoing daily client’s requests and directly reporting to the account manager
• Writing reports, keeping records and other documents related to the client’s project
• Manage paperwork, charge clients fees and collect payments

- Account management:

• Pursue client’s agenda with deep insight and passion
• Proactively develop a deep understanding for your clients and their industry
• Becoming familiar with the nature of clients’ services, business culture and competition
• Build & develop strong relationships with clients & act as main point of contact between client & company

- Revenue management:

• Proactively hunt for new clients, deal from social, networks
• Control project in-out cost, P&L

- Team management:

• Collaborate and manage team of 3-4 members
• Strongly follow business processes to enhance the company’s CRM system performance
• Always-on improving leadership to catch up promotion process

- Corporate task:

• Continuously update new market trends, industry products, policies…
• Provide expert advice on strategy and tactics to internal team and all 3rd party agencies
• Provide insightful analysis and recommendations that will support for execution
• Assume responsibility for any other duties or projects which may be given