Technical Support Engineers

Technical Support Level 3 Engineer

• Good in English communication.
• Train, mentor and supervise other Engineers when being assigned.
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Advanced Unix System Administration preferably Linux based.
• Advanced knowledge of TCP/IP networking.
• Knowledgeable of HTTP Protocols and REST API.
• Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite.
• Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system.
• Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat.
• Knowledgeable load balancers such as F5 and/or HAProxy.
• A Scripting/Programming Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python.
• Advanced ability to troubleshoot and trace logs.
• Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus.
• Database: Oracle, SQL.
• Working based on Shifts Transfer.
• On call possibility.
• Can work onsite if required.

Technical Support Level 2 Engineer

• Very good in English communication.
• Train, mentor and supervise other Engineers when being assigned.
• Advanced knowledge of cloud services such as Microsoft Azure and Application Insight.
• Knowledgeable of OOP, HTTP Protocols, web services and SOAP API.
• Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess.
• Strong knowledge of database technology such as SQL Server and MySQL.
• Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6.
• Knowledge and usage of tools such as GitHub, TeamCity and Octopus.
• Advanced ability to troubleshoot and trace logs.
• Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts.
• Can work onsite if required.

Technical Support Level 1 Engineer

• Very good in English communication.
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
• Knowledge of cloud computing services such as Microsoft Azure.
• Understanding of incident management tools such as Zoho Desk.
• Knowledgeable of database technology including SQL Server and MySQL.
• Knowledgeable of OOP, web services and SOAP API.
• Knowledgeable of programing languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus.
• Working based on Shifts Transfer.
• Can work onsite if required.
• Working time: night shift.

• Opportunity to travel to client sites in the Silicon Valley and other interesting locations 
• Competitive salary 
• Annual salary review 
• Laptop support policy
• 13-month salary 
• Overtime salary
• Five working days per week
• Social insurance contribution according to high salary
• Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, ...
• Dynamic and comfortable working environment.

Please send resume and cover letter to careers@evizi.com explaining why you're a good match for this position.

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