[Concentrix] Delivery Project Executive - Operations [150]

  • CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES
  • Ngày đăng: 05/08/2022

Floor 6th, QTSC9 building, street 3rd, Quang Trung Software City, District 12, HCM, Hồ Chí Minh

Mô tả công việc

Link JD: https://viectop.com.vn/viec-lam/concentrix-delivery-project-executive-operations-150-3530.html

  • Service Delivery – achieving all key contractual SLAs
  • Day to day Client management
  • Lead all client and internal calls for the process, single point of contact
  • Direct WFM, Training and other shared services for optimum functioning of account
  • Single point of contact for all financial decisions regarding the account
  • Manage attrition and career planning of all employees within span of control 1© 2016 Concentrix Corporation - Confidential. All Rights Reserved.
  • Grow account strategically to increase top line for the organization
  • Manage and improve profitability of the account
  • Ensures continuous improvement in service delivery through Process Improvement Initiatives

Yêu cầu ứng viên

  • Vast experience (hands on) in contact center / outsourcing space
  • Currently at Senior Manager role (min 100HC) that can lead the operations team including Operation Managers and Team Leads.
  • Have capability of building a high -performance culture of inspiration and motivation.
  • Can provide high- level advice on strategic planning, performance management and continuous service quality improvement.
  • Undertake the development, implementation, monitoring and reporting of the Operations Plan to meet the goals.
  • Can work with the Senior Management Team both inhouse/CNX to improve performance, service quality, processes, and information flow
  • Knowledge of leading delivery with Voice business services is mandate
  • Ability to monitor efficiency parameters (seat utilization / shrinkage /attendance management / retention etc)
  • Ability to work under pressure and adapt & drive the team to meet constant changing dynamics
  • Ability to manage client expectations and drive high e-Sat / VOC
  • Strong financial management acumen. Understanding of P&L
  • Strong understanding of contracts and key BPO dynamics governing them
  • Strong customer service orientation and client managementskills
  • Robust experience of driving key customer metrics like NPS/ CSAT
  • Fundamentally a strong people manager. Should be able to guide a team to success

Quyền lợi được hưởng

  • Salary: Up to 100M gross VND + KPI
  • 14 days annual leave. Accumulated to the next year or paid as desired.
  • Full salary insurance
  • Have health insurance package for employees
  • DPE has an insurance package for family members.
  • Address: floor 6th, QTSC9 building, street 3rd, Quang Trung Software City, District 12, HCM
  • Working time: From Monday to Friday_8am to 5pm
  • Interview: 2 Rounds (Online + Offline)

CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES

Địa chỉ: Tầng 4, 6 và 7, Tòa nhà QTSC Building 1, Lô 34, đường số 14, Công viên phần mềm Quang Trung, Phường Tân Chánh Hiệp, Quận 12, Hồ Chí Minh

Website: www.concentrix.com

CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation
(NYSE: SNX), is a leading business services company. With a presence in more than 40
countries and a staff of more than 225,000 globally who speak 70+ languages.
Concentrix provides highly valued services to clients in 10 primary industries, leveraging
outstanding process capabilities, and sophisticated operational excellence with global
scale, deep analytical capabilities, relevant and innovative technologies, and the best staff
in the market. Visit
www.concentrix.com to learn more.

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